Privacy Policy

1. Information We Collect

We collect the following types of information when you use Johar Ride:

• A. Personal Information: Name, phone number, email address, payment details (processed securely via third-party payment providers), profile picture (optional).
• B. Location Information: Live location while using the app for ride booking and navigation, pickup and drop-off locations.
• C. Device and Usage Information: Device model, OS version, app usage statistics, IP address, browser type, and network details.
• D. Device Identifiers: We collect device-specific information, including:
  • ✅ Android ID, IMEI, MAC address, BSSID
  • ✅ Advertising ID (for marketing and analytics)
  • ✅ Session IDs for authentication and security purposes
• E. Transaction & Ride Details: Ride history, fare details, payment status, reviews, ratings, and customer support interactions.
• F. Cookies & Tracking Technologies: We use cookies to improve the app experience, analyze trends, and store preferences.

2. How We Use Your Information

• ✅ Facilitate ride bookings and navigation
• ✅ Process payments securely
• ✅ Provide customer support and dispute resolution
• ✅ Improve app performance and enhance user experience
• ✅ Ensure safety, detect fraud, and prevent unauthorized activities
• ✅ Comply with legal requirements

3. How We Share Your Information

We do not sell your personal information. However, we may share data in the following cases:

• 🔹 With Drivers: To provide ride details (pickup/drop location, name, and contact).
• 🔹 With Payment Processors: For secure transactions.
• 🔹 With Law Enforcement: If required by legal authorities.
• 🔹 With Service Providers: For app analytics, notifications, and technical support, which may include sharing Device IDs (e.g., Advertising ID).
• 🔹 During Business Transfers: If Johar Ride merges or is acquired by another company.

4. Data Security & Protection

🔒 We take appropriate measures to protect your data, including:

• End-to-end encryption for sensitive data
• Secure cloud storage and firewall protection
• Access controls and authentication protocols

However, no system is 100% secure, and we encourage users to keep their credentials safe.

5. User Rights & Choices

You have the following rights regarding your data:

• ✔ Access & Update: You can update personal details via the app.
• ✔ Delete Account: You can request account deletion directly through the app or by contacting us at support@joharride.com. Once deleted, your data will be permanently removed, except where retention is legally necessary.
• ✔ Opt-out of Marketing: Unsubscribe from promotional messages anytime.
• ✔ Restrict Location Access: Manage location settings from your device.

6. Data Retention Policy

We retain your personal data as long as your account is active or required for legal compliance. Ride history and payment records may be stored for up to [X] years as per regulations. Upon account deletion, we erase your data, except where retention is legally necessary.

7. Account Deletion

You can delete your account at any time. Upon deletion:

• ✅ All your personal information (name, contact details, ride history) will be permanently removed.
• ✅ Transaction records will be retained only if legally required (e.g., tax compliance).
• ✅ To delete your account, go to the Settings → Account → Delete Account option in the app or contact us at support@joharride.com.

8. Third-Party Services & Links

Johar Ride may include links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before using those services.

9. Children's Privacy

Johar Ride is not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users via app notifications or email for major changes. Continued use of Johar Ride after updates implies acceptance of the revised policy.